https://smorgasbord.blog/2026/09/11/before-someone-signs-off-on-the-robots/John Gibbarden2026-09-11T15:35:39+00:00Before Someone Signs Off on the Robotsuser experience, service design, customer experience, customer journey, UX Strategy, human-centred design, behavioural design, smart mobility, automation, autonomous vehicles, passenger experience, experience strategy, airport parking, Heathrow Pod Parking, Heathrow Airport, robotic parking, Gatwick Airport, autonomous parking, airport experience, journey design, transport design, technology innovation, mobility design, operational efficiency, wayfinding